My watch won’t pair
Get a fresh code, check both devices are online, or sign in instead.
What it is
Pairing needs both devices online and the newest code.
When to use it
Use this when the watch code doesn’t link your watch. Try the steps in order.
How to do it
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Codes expire quickly. On the watch, tap New code and type the new one on the phone right away.
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Make sure the phone is signed in, and both phone and watch are connected to the internet (Wi-Fi or mobile data).
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Type the code in You › Devices › Add a device on the phone, not in the watch’s own Settings.
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Still stuck? On the watch, tap Sign in and use your username and password.
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Restart the watch and open KeyUp again.
Still stuck? Email support@keyupradio.com. Tell us your phone and watch model and what you tried.